Privacy Policy

Last updated: October 20, 2026

1. Who we are

Medical Work Global LLC ("Medical Work", "we", "us" or "our") is a limited liability company that provides healthcare administrative support services. This Privacy Policy explains how we handle personal information collected through this website. You can reach us at comercial@medicalwork.com.br.

2. Information we collect

Information you provide. When you use our contact form, we collect your name, email address, phone number (optional), organization type and the content of your message.

Technical data. When you visit the website, our hosting and infrastructure providers may automatically record technical information such as your IP address, browser type, device type, pages visited, referring page and the date and time of your visit. To limit abuse of our contact form, we store a one-way hashed version of the IP address used to submit it.

Cookies. The website uses only cookies and similar technologies that are necessary for it to function and remain secure. We do not use advertising cookies. If we introduce analytics or other non-essential cookies in the future, we will update this policy and, where required by law, ask for your consent.

3. How we use information

We use personal information to respond to your inquiries and requests for a consultation, to communicate with you about our services, to operate, maintain, secure and improve the website, to prevent spam and abuse, and to comply with legal obligations and protect our legal rights.

4. We do not sell personal data

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

We share personal information only with service providers that help us run the website and respond to you, such as email delivery, website hosting and database providers. These providers may process information only on our behalf, under confidentiality obligations, and only as needed to provide their services. We may also disclose information when required by law, to respond to valid legal requests, or to protect our rights, users or others, and in connection with a merger, acquisition or sale of assets, subject to this policy.

6. International processing

Medical Work Global LLC is a U.S. company and our operations team works from our office in Brazil. As a result, information you submit may be processed and stored in Brazil and in the United States, and our service providers may process it in other countries. Where required, we take appropriate measures so that international transfers of personal data are carried out in accordance with applicable law.

7. Legal bases and your rights

Where the Brazilian General Data Protection Law (LGPD) or similar laws apply, we process personal information based on your request to be contacted and the steps needed before entering into a contract, our legitimate interests in operating and securing the website and responding to business inquiries, compliance with legal obligations, and your consent where it is required.

Depending on where you live, including under the LGPD and U.S. state privacy laws such as the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), you may have the right to: confirm whether we process your personal information and access it; correct inaccurate information; request deletion; request information about the entities with which we share data; obtain a copy of your data in a portable format; opt out of the sale or sharing of personal information and of targeted advertising (we do not engage in either); withdraw consent where processing is based on consent; and not be discriminated against for exercising your rights.

To exercise these rights, email comercial@medicalwork.com.br. We may need to verify your identity before acting on your request. You may use an authorized agent where the law allows. If you are not satisfied with our response, you may have the right to contact your local data protection authority, such as Brazil's ANPD.

8. Data retention

We keep contact form submissions and related correspondence only for as long as needed to respond to your inquiry, manage any resulting business relationship and meet our legal, accounting or reporting obligations. When information is no longer needed, we delete or anonymize it.

9. Security measures

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encrypted connections, restricted access to stored submissions and controlled workstations. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Children's privacy

This website is intended for businesses and healthcare organizations. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Protected health information

Please do not submit patient information or any protected health information (PHI) through this website or its contact form. The website is not designed to receive health information. Any patient information handled as part of our client services is governed by separate written agreements, including Business Associate Agreements where applicable.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on the website.

13. How to contact us

If you have questions about this Privacy Policy or our privacy practices, contact Medical Work Global LLC at comercial@medicalwork.com.br.